Engage customers proactively
Kickstart personalised chats with customers across multiple messaging apps to acquire, retain and expand revenue.
Direct conversation initiation
Equip agents to proactively start dialogues with any customer, facilitating timely and direct communication from within the Yola platform for all your channels.
Proactive engagement automation
Enhance customer relations by automating personalised outreach via chatbots based on customer segments, fostering engagement at crucial touchpoints to boost acquisition, loyalty, and revenue across all integrated messaging channels.
Empowered manual agent intervention
Enable agents to seamlessly intervene in bot-led conversations, ensuring human touch where it counts for elevated customer service.