Boost your CX productivity
Achieve unparalleled efficiency for your chatbots and agents with Yola's ChatGPT integrations and prompt engineering expertise.
Agent feature to fix spelling and grammar, ensuring professional and accurate communication.
Agent feature to change message tone, customising interactions to suit customer sentiment.
Agent feature to modify their writing, aligning with the desired customer service tone.
View customer sentiment by customer and conversation, aiding in emotionally intelligent service.
View a summary of livechats and tickets in the Agent panel, streamlining the support process and providing quick context for ongoing interactions.
Agent-facing translation feature for real-time, cross-language communication.
Configure data shared with OpenAI and limit to non-private information, enhancing privacy and data security.
Show agents message suggestions based on embedded information, improving efficiency.
Choose the generative AI model to be used for your chatbot intent classification.
Receive personalised implementation and training by a Yola prompt engineer.
Get ongoing support via your preferred channel, such as email, WhatsApp or Skype.