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Yola Resources

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Case Study

AI-enabled player support in Asia

Betadda, a leading online gaming brand in Asia, scaled Proto CX automation across four countries for 24/7 player support in Hindi, Hinglish and English.

Article

Enhancing 5 key metrics through CX automation for iGaming excellence

Read about five common CX metrics that gaming brands track, and how to improve them in a fast, cost-effective way.

Case Study

Automated multilingual player experience for Bitcasino.io

Proto’s AI Customer Experience solution for Bitcasino offers rapid, no-wait player support for player queries about account balances, games, and more.

Article

Improving the player experience: AI-enabled proactive chat for iGaming

How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.

Case Study

Automated multilingual player experience for Sportsbet.io

Proto optimised multilingual player experience for Sportsbet.io with in-game, no-wait support for 165,834 messages within three months of deployment.

Case Study

Multilingual player experience for online casino in Asia

Proto optimised in-game experience with rapid, no-wait support for 164,700 messages in the first 2 months and handled 60% of player queries.

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