Telegram
Engage players on Telegram
Yola delivers instant, AI-driven assistance on Telegram, handling player inquiries in 100+ languages with extreme accuracy — all within iGaming’s fastest and most interactive messaging app.
Deploy on Telegram
Autonomy
>80%
of player chats handled by Yola
Multilingual
100+
languages supported for text and voice
Accuracy
99%
player response accuracy
Automate, escalate, and personalize every player interaction
Yola serves your players – automating personal betting interactions across every channel, language, jurisdiction, and game.
AI Assistant
iGaming knowledge
Built specifically for iGaming operators, Yola knows the odds, sports results, betting terms, responsible gaming policies, and regulatory requirements. Deliver expert-level support on Telegram without the need for additional training.
What’s the current score in the Real Madrid vs. Barcelona game?
It’s currently 2-1 to Real Madrid. 65 minutes played. Exciting match!
There have been 3 yellow cards – 2 for Barcelona and 1 for Real Madrid.
Thanks! I want to bet on Madrid winning.
AI Assistant
Conversational accuracy
Yola is self-training, delivering accurate, instant, human-like answers based on your website, documentation, and live data. Improve response times while ensuring compliance and reliability.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Paste Snippet
Paste a text snippet for assistant training.
Add URL
AI assistant will learn from new content on this website.
https://
example.com
Integrationss
Backoffice connection
Yola integrates with your gaming backoffice to automate bets, cashouts, transaction updates, and account verifications. Ensure real-time syncing for smooth player interactions.
Promo and bonuses
Customer data
Tags
Verification status
Balance information
Tickets
Custom escalation
Define custom escalation rules to transfer complex or sensitive cases, such as responsible gambling inquiries or VIP requests, to the right agent at the right time. Reduce wait times and improve player satisfaction.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
Viber
ZW
Zhang Wei
02:11
Zhang: 我在尝试更新我的账单信息时遇到错误
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Telegram
PL
Pierre Lefevre
14:02
Pierre: Mes fonds n'ont pas été déposés.
Inbox
Live translations & writing assistance
Yola assists agents with live translations, corrections, and message optimisation in 100+ languages. Empower your team to communicate across borders while ensuring compliance.
jpn
Japanese
zhs
Chinese
pt
Portuguese
テニスの試合の賭けが間違って精算されました。
Translation
Japanese
English
Yes, thanks. Here is an additional file with my earning proof.
Analytics
Powerful insights
Gain real-time insights into player behavior, trending topics, and support efficiency. Track churn risks, VIP activity, and common player inquiries to refine engagement strategies and optimize operations.
Engaged VIP customers
4590
23%
Average rating
4.8
38%