Combine AI with human touch
Decide which players and when to transfer to live chats based on the type of request, tags, VIP level, or whatever makes sense for your brand. Agents can view all the chat history, use canned replies, or even take over the chat from the chatbot.
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Facilitates quick access to customer information and contextual information, such as chat history, notes, and tags, directly alongside the chat overview, boosting efficiency and providing a seamless workflow.
Access customer profiles, history of active or previous chats, tags, channels, and other details directly in the inbox panel for a comprehensive view of each customer.
Enables agents to view and handle multiple conversations simultaneously within the same screen, enhancing productivity and response times.
Seamlessly transfer chats from bots to agents with warm handovers, ensuring agents have full context to continue the conversation without missing a beat.
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Get a summary of chat in the Agent panel, providing quick context for ongoing interactions.
Users can send voice messages, enhancing interaction with a personal touch and convenience.
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Use pre-written responses to common queries to speed up communication and ensure consistent messaging.
Allows agents to see what customers are typing in real-time, enabling faster and more relevant responses.
Agents can add notes with customisable colours for better organisation and prioritisation of tasks.
Enhance chats with the use of emojis and the ability to send attachments, enriching the customer support experience.
Enhance sorting and segmentation with colour-customisable tags and tag groups, streamlining the categorisation process for customer queries.
Empowers teams to manage access for users based on customisable criteria, improving the quality of interactions.
Personalise and define exact chat statuses for live chats and tickets, enabling more accurate tracking and management of customer interactions.
Locate and manage tickets efficiently with advanced search options and filters.