Empower agents with the power of AI

Use pre-written responses to common queries to speed up communication and ensure consistent messaging.

Assign chats to the appropriate agents or teams based on predefined logic for faster resolution.

Locate and manage chats efficiently with search options and filters.

Define and customise livechats statuses to accurately reflect the lifecycle of audience issues.

Employ tags and tag groups to categorise and organise tickets, aiding in management and reporting.