By continuing to visit this website, you agree to our privacy policy and use of cookies.

Why Yola

Next-generation player support for iGaming

2025 is the year iGaming brands stop managing player support tools and start hiring AI assistants that increase second-time deposits, cut hidden costs, and work autonomously.

Yola isn’t just another chatbot – it’s an AI player assistant trained for iGaming workflows and player support in 100+ languages across text & voice with human accuracy.

Yola is talented at resolving settlement issues, sharing live odds & match results, issuing cashbacks, explaining game rules… and more.

From tools to assistants

For years, iGaming operators have relied on disjointed systems, spreadsheets, and clunky dashboards that force your team to act as the glue. Legacy chatbots add more overhead – requiring constant babysitting while solving just a sliver of your challenges.

Yola changes the game with built-in iGaming knowledge and automatic training on your brand’s player support:

Custom player routing

Automatically transfer VIPs to their dedicated manager while handling general queries for smaller value players.

End-to-end workflows

Resolve queries by connecting with your backoffice for instant instant cashbacks or settlement query resolution.

Contextual sports knowledge

Share live odds, match scores, and player stats in real time, ensuring players stay engaged.

Proactive fraud management

Block unidentified or suspicious players from escalating to human agents.

Yola doesn’t just answer questions, it takes action.

The $100B+ iGaming challenge

The industry is booming, but with scale comes costs:

Global players demand 24/7 multilingual support:

Yola works in any language, offering instant responses and eliminating wait times for players worldwide.

Regulated markets means compliance is non-negotiable:

Yola is built for iGaming’s strict regulatory landscape, seamlessly handling compliance requirements.

Player retention requires personalisation

Yola’s backoffice integrations deliver personalised interactions that keep players engaged.

The winners are embracing AI:

AI costs are dropping fast

Models are improving 10× annually, making personal player assistants like Yola accessible to operators of all sizes.

Second-time deposits are gold

The strongest operators find new ways to retain the 50% of new players who churn, with AI-powered incentives and proactive chat offering a new way for small brands to achieve healthy metrics.

Shrinking adoption timelines

Traditional casino games took decades to reach mass adoption. Online gambling achieved it in a fraction of the time. AI-driven player support? We're looking at less than 3 years. The iGaming industry is rapidly evolving, and AI assistant will be the norm.

Yola is different

Not just a chatbot

Yola is an AI assistant that handles entire workflows, from answering queries to closing out tickets, across all your channels.

Built for autonomy

Yola doesn’t just assist, it works independently and escalates to your team on your terms.

iGaming expertise:

Yola is designed for online casinos and sportsbooks, with built-in regulator compliance.

Smarter player support, better outcomes

Imagine your brand can:

Proactively sending promotions

A player qualifies for cashback, but the process requires backoffice interaction. Yola handles it by accessing APIs, issuing the cashback automatically, and informing the player with a second of her request.

Hi there!

Good news – you qualify for a 10% cashback on your losses today! I’ve already processed it, and $25 has been credited to your account.

Instantly resolving bet settlement complaints

A player claims their bet was settled incorrectly. Yola asks for their bet ID, checks your betting rules, compares settlement scores with public data, and explains the investigation result – accurately and instantly.

My bet on the Liverpool match was settled incorrectly.

I’m here to help! Can you share your bet ID?

Yes, it's #8230123

Thanks! Let me check the settlement rules and compare it with the official match data.

I’ve reviewed your bet. The final score was 2-1, and your bet was on Liverpool to win, which was correct. The settlement was accurate.

Answering questions during live matches

Players ask, “What’s the score? How many yellow cards so far? Did Messi take a shot?” Yola responds in real time, keeping players informed and engaged.

What’s the score in the Real Madrid vs. Barcelona game?

It’s currently 2-1 to Real Madrid. 65 minutes played. Exciting match!

There have been 3 yellow cards – 2 for Barcelona and 1 for Real Madrid.

Sounds radical? Good. Because this is how iGaming brands scale without limits.

From basic bots to a fun assistant

Rethink what your assistant can do:

When we set out to build Yola, we wanted to do more than automate. We wanted to redefine what an AI assistant can do for iGaming:

Yola syncs with your website and documents to stay current.

Upload File

Upload a file for assistant training.

Add URL

Enter a URL for assistant training.

Paste Snippet

Paste a text snippet for assistant training.

Add URL

AI assistant will learn from new content on this website.

https://

example.com

Automatically retrain every

days

Yola empowers your agents with live translations, writing assistance, and escalates only when necessary.

jpn

Japanese

zhs

Chinese

Portuguese

テニスの試合の賭けが間違って精算されました。

Translation

Japanese

English

Yes, thanks. Here is an additional file with my earning proof.

Yola works across languages and channels, from webchat to email to Telegram.

Messenger

David Morales

17:59

David: I'm trying to apply a discount code, but it’s not working.

Viber

Zhang Wei

02:11

Zhang: 我在尝试更新我的账单信息时遇到错误

Jessica Turner

15:48

Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.

Pierre Lefevre

14:02

Pierre: Mes fonds n'ont pas été déposés.

This is not about replacing humans. It’s about letting them focus on building relationships, creating value, and driving innovation while Yola makes your support fun – for players and agents.

Yolo Group

Yola has completely transformed how we handle disputes. When players claim their bets were settled incorrectly, the assistant resolves 95% of these queries without human intervention. It’s been a game-changer.

Rimma Jurgenstein

Head of CX, Yolo Group

Make Yola your own

Get 1,000 interactions every month for free, no credit card required.