Manage all conversations
Proto’s AICX Platform brings livechats and tickets information together in its Inbox, providing agents a single space to control all audience interactions.
Centralises communication streams in one place, simplifying the management of audience interactions for agents.
Enables agents to view and handle multiple conversations simultaneously within the same screen, enhancing productivity and response times.
Facilitates quick access to audience and contextual information, such as chat history, notes, and tags, directly alongside the chat overview, boosting efficiency and providing a seamless workflow.
Seamlessly convert live chats into tickets to continue support or issue resolution, maintaining continuity and linkages between interactions.
Customise your inbox to focus on the messages that are most relevant.
Use the search function to quickly and easily refer to discussions earlier in the conversation thread.
Facilitate collaboration among agents with shared views and notes, ensuring a unified approach to resolution.
Transfer chats and tickets to another agent or a team so that issues are addressed quickly by the persons most equipped to handle them.
Fix spelling and grammar, ensuring professional and accurate communication.
Change your message tone, customising interactions to suit customer sentiment.
Modify your writing, aligning with the desired customer service tone.
Deploy agent-facing translation for real-time, cross-language communication with people.
Add internal notes within the conversation panel or within the chat directly for better organisation and prioritisation of tasks.
Enhance chats with the use of emojis and the ability to send attachments, enriching the audience support experience.