Analytics
Track your CX metrics
Yola Platform provides customised reports with actionable CSAT insights from AI Assistants and live rep conversations.
Platform analytics
Track general customer support metrics to understand organisational performance.
Month-on-month graphs
Interactions
Total chats
Total tickets
Customers
Livechats turned to tickets
Livechat response time
Ticket response time
Livechat resolution time
Ticket resolution time
Users and Teams analytics
Monitor performance reporting for each individual user or team for the current month to date.
Custom analytics
Enable custom dashboards that provide customised metrics relevant to your unique usecase.