Pricing plans

$0 / month Monthly Annually1 month free Go Free	Free Spins $0 / month For individuals START FOR FREE	Kickoff $245 / month For teams KICKOFF KICKOFF	Level Up $875 / month For startups LEVEL UP LEVEL UP	Boost $1,599 / month For small business BOOST BOOST	Elite Suite Custom Price For enterprise and government CALCULATE
Interactions Text messages, voice messages, and emails sent to or from customers.	1,000	5,000	25,000	50,000	100,000
Additional interactions		2,500 for $100			25,000 for $1,000
Chatbots
Customised AI chatbot Dedicated chatbot for customer communications, deployable across various channels.	1 chatbot	2 chatbots	4 chatbots	8 chatbots	Unlimited
Auto-training Instantly train chatbots with new information from URLs or documents to keep responses current.	URLs, PDFs	URLs, PDFs	Unlimited	Unlimited	Unlimited
Custom behaviour and tone Tailor chatbot interactions to reflect your brand voice and customer service guidelines, enhancing consistency.
Multi-channel deployment Deploy your chatbot on a range of channels and platforms.
Multi-lingual capabilities Set up your chatbot in multiple languages as required by location and customer preferences.	2 languages	5 languages	13 languages	26 languages	Unlimited
Multi-language support Deploy your chatbot in multiple languages to suit customer preferences.
Inbox
Consolidated tickets and chats Centralise communication streams in one place for simpler management of customer interactions for agents.
Integrated customer panel Access customer information and contextual data like chat history, notes, and tags without leaving the Inbox.
Agent collaboration Facilitate collaboration among agents with shared views and notes for a unified resolution approach.
Search Use the search function to quickly refer to previous discussions in the conversation thread.
Chat-to-ticket conversion Seamlessly convert live chats into tickets to continue support or issue resolution, ensuring continuity in interactions.
Attachments & emojis Enhance chats with emojis and attachment capabilities to enrich the customer support experience.
Conversation notes Agents can add internal notes within the conversation panel or chat for better organisation and task prioritisation.
Agent/Team transfer Transfer chats and tickets to another agent or team.
Views Customise your inbox to focus on the most relevant messages.	Default views only	1 custom view	3 custom views	5 custom views	Unlimited
Multi-conversation layout Enable agents to view and manage multiple conversations simultaneously on one screen for improved productivity.			View 3 chats simultaneously	View 4 chats simultaneously	Unlimited
Change tone Empower agents to align with the desired customer service tone by making communication more friendly, casual, or formal in real-time.
Fix writing Ensure professional and accurate communication by correcting grammar and spelling, and previewing changes in real-time as agents draft messages.
Modify writing Adjust message length and complexity in real-time as agents draft messages.
Livechat
Automated chat assignment Assign chats to the appropriate agents or teams based on predefined criteria for quicker resolution.	Balanced	Balanced, Random	Balanced, Random, Voluntary	All	All
Filtering and search Efficiently locate and manage chats using search options and filters.
Livechat statuses Define and customise livechat statuses to accurately reflect the lifecycle of customer issues.
Canned replies Use pre-written responses for common queries to expedite communication and ensure consistency.	1 template	10 templates	30 templates	50 templates	Unlimited
Livechat tagging Use tags and tag groups to categorise and organise chats for better management and reporting.	2 tags	4 tags	8 tags	Unlimited	Unlimited
Tickets
Automated ticket creation Tickets can be created automatically using a dedicated chatbot action.
Filtering and search Efficiently locate and manage tickets using search options and filters.
Ticket statuses Define and customise ticket statuses to accurately reflect the lifecycle of customer issues.
Template responses Utilise and customise HTML template responses for consistent and efficient communication.	1 template	5 templates	20 templates	50 templates	Unlimited
Ticket tagging Use tags and tag groups to categorise and organise tickets for effective management and reporting.	2 tags	4 tags	8 tags	Unlimited	Unlimited
Linked chats Easily associate a ticket’s source with the corresponding conversation if it escalated from a chat.
Export tickets Export data directly from the Yola interface for external reporting and analysis.
Custom email domains Manage and respond to ticket updates directly in Yola, thanks to integration with your email system.		1 custom domain	2 custom domains	3 custom domains	Unlimited
Customers
Detailed customer view View all customer information captured by chatbots, your CRM, and agents at a glance.
Customer data Understand customer distribution with auto-captured IP-based location data for region-specific strategies.
Filtering and search Efficiently locate and manage customers using search options and filters.
Internal notes Add internal notes about customers or past interactions for easy reference.
Customer profile iFrame Embed an iFrame to display customer profile pages from your CRM, back office, or other solutions for quick access.
Customer tagging Use custom tags to categorise and target customers based on interests, behaviour, or demographics for focused support and marketing.	2 tags	4 tags	8 tags	Unlimited	Unlimited
Banning rules Establish custom rules for user banning, including reasons, duration, and recurrence.		2 ban rules	4 ban rules	10 ban rules	Unlimited
Historical interaction logs Review past interactions and the support history to better understand customer needs and preferences.	Limited to 3 months	Limited to 6 months	Limited to 9 months	Limited to 12 months	Unlimited
Apps & Integrations
Webchat Deploy your chatbot on your website.
Facebook Messenger Deploy your chatbot on Messenger.
WhatsApp Deploy your chatbot on Whatsapp.
LINE Deploy your chatbot on LINE.
Africa's Talking Deploy your chatbot on Africa's Talking.
Bitrix24 Deploy your chatbot on Bitrix 24.
Webhook Enhance chatbots and livechats with unique user actions to trigger key communications.
Zendesk Integrate Yola with Zendesk for continuity in customer experience operations, empowering your CX team.
Platform Management
Dashboard Get a real-time snapshot of all key data in one place.
Platform chatbot Benefit from an assistant chatbot within the Yola platform, ready to answer any questions.
Light and dark mode Offer UI customisation for better visual comfort, catering to agent preferences and reducing screen fatigue.
Number of users Users are the individuals with access to your Yola organization account.	3 users	10 users	20 users	30 users	Unlimited
User management Monitor platform user activity, manage roles, and enforce security with two-factor authentication (2FA).
Number of teams Teams are customizable groups of live agents for specific languages or other domains.	1 team	2 teams	4 teams	8 teams	Unlimited
Team management Designate teams with agents, set permissions, and manage assignment logic.
Sub-company management Oversee various sub-companies within your platform with compartmentalised settings.	1 sub-company	1 sub-company	2 sub-companies	4 sub-companies	Unlimited
Data Privacy
SSO login Eliminate insecure personal password usage and implement single sign-on with Google and Microsoft.
Customised roles and permissions Customise user roles with detailed permissions to enhance security and operational efficiency.	2 roles	3 roles	6 roles	10 roles	Unlimited
API account access Access your Yola account's resources, functionalities, and data via API for seamless integration.
IP allowlist Enable an allowlist of valid IP addresses to secure account access.
On-premise or hybrid hosting Meet compliance and local data management needs with on-premise hosting for complete control over data storage and processing.
Analytics
Real-time analytics Access live data visualisations to monitor customer support operations and make agile decisions.
Month-on-month graphs Compare the number of customers, livechats, and tickets month-on-month for current and previous months.
Livechats turned to tickets Total number of livechats converted into tickets in the current month to date.
Interactions Total number of interactions exchanged in the current month to date.
Total Chats Total number of chat sessions in the current month to date.
Customers Number of customers who interacted with chatbots and agents in the current month to date.
Users and Teams Additional analytics for individual users or the entire team in the current month to date.
Agent response time Average overall response time by agents.
Livechat response time Average time taken by agents to resolve chats in the current month to date.
Ticket response time Average response time by agents to customer messages within tickets in the current month to date.
Livechat resolution time Average time taken by agents to resolve chats in the current month to date.
Ticket resolution time Average time taken to fully resolve tickets in the current month to date.
Custom Analytics Custom analytics reporting for insights on metrics relevant to your unique use case.
VIP Add-On					Elite Suite add-on
Platform white labelling Convert the Yola logo and colours to match your brand for consistency with clients and agents.
Live translation Agent-facing translation feature for real-time, cross-language communication in your inbox.
Auto-apply livechat tags AI automatically applies tags to livechats based on chat history.
Auto-apply ticket tags AI automatically applies tags to tickets based on ticket context.
Unlimited support Access unlimited support for all modules and features, along with personalised service as required.
Dedicated prompt engineer Get a dedicated prompt engineer to help set up and optimise your chatbot for a personalised, intuitive user experience.

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