Track your CX proficiency
Get actionable satisfaction and sentiment insights from across your customers, chatbots and agents with real-time reporting.
Access live data visualisations to monitor customer support operations and make agile decisions.
Visualise global customer activity and distribution with an interactive heatmap, informing market penetration and support strategies.
Harness the full analytical power of proAnalytics for in-depth data visualization and business intelligence directly on the Proto platform
Break down data by customer segments to tailor support strategies and improve service personalisation.
Track sentiment across interactions to gauge overall customer satisfaction and identify areas for improvement.
Identify and understand customer support trends over time to forecast needs and resource allocation.
Connect customer interactions with conversion metrics to quantify the ROI of customer support efforts.
Utilise a dynamic report generator to create bespoke analytics tailored to specific business KPIs.
Export analytical data for use in other tools or integrate with external datasets for enriched insights.