Hire Yola to automate player support
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Deploy your chatbot
Claim your bot with a professional email
AI Assistants
Auto-trained AI agents
Inbox
Reply to chats and tickets
Livechat
Manage chats
Tickets
Manage tickets
People
Manage audience
Analytics
Monitor AICX performance
ProtoAI
Support local languages
Channels
Reach users everywhere
Data Privacy
Personal info protection
Platform Management
Take control of the platform
Personalise every player interaction
Yola serves your players – automating betting interactions across every channel, language, jurisdiction, and game.
AI Assistant
Yola knows your brand
Sync with your website and documents to stay up to date.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Paste Snippet
Paste a text snippet for assistant training.
Add URL
AI assistant will learn from new content on this website.
https://
example.com
AI Assistant
Yola knows iGaming
Support players with live odds, match results, and bet suggestions.
What’s the current score in the Real Madrid vs. Barcelona game?
It’s currently 2-1 to Real Madrid. 65 minutes played. Exciting match!
There have been 3 yellow cards – 2 for Barcelona and 1 for Real Madrid.
Thanks! I want to bet on Madrid winning.
Automate player support operations
AI Assistant
Yola engages proactively
Send personal messages to increase second time deposits.
Hello Sam!
Good news – you qualify for a 10% cashback on your losses today! I’ve already processed it, and $25 has been credited to your account.
Top balance
See your bets
Inbox
Yola supports new players
Help agents send personal messages to churning players.
Hi Sam! I noticed you haven’t placed a bet or tried a game yet.
How about starting with a free spin or a low-stakes game to get the hang of it? Let me guide you!
Guide me
Place a bet
Channels
Yola engages everywhere
Reach players on Telegram, webchat, email and more.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
Viber
ZW
Zhang Wei
02:11
Zhang: 我在尝试更新我的账单信息时遇到错误
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Telegram
PL
Pierre Lefevre
14:02
Pierre: Mes fonds n'ont pas été déposés.
Analytics
Yola delivers insights
Track player behaviour and support performance with detailed analytics.
Engaged players
4590
23%
Average satisfaction
4.8
38%
Inbox
Yola supports agents
Save your team extra costs with live translation and writing tools.
jpn
Japanese
zhs
Chinese
pt
Portuguese
テニスの試合の賭けが間違って精算されました。
Translation
Japanese
English
Yes, thanks. Here is an additional file with my earning proof.
Control your player data
AI Assistant
Yola works seamlessly
Connect to your backoffice with customer, livechat, and ticket APIs.
Promo and bonuses
Customer data
Tags
Verification status
Balance information
Data Privacy
Yola works securely
Deploy with enterprise-level security and regulator compliance.
Handling 55% of players queries
The team needed a reliable way to automate their support while delivering fast, human-like responses tailored to each player segment.
Solution
Yola now automates 55% of all player queries and growing, while saving 75% in operational costs and managing over 300,000 interactions monthly. Players enjoy faster, more tailored support, while agents focus on escalations, high-value players, and RG matters. With Yola’s accuracy and personalisation, VIP players are prioritised and directed to dedicated managers for bespoke care.
See case study
Handling 76% of their player queries
The existing support system, reliant on live chat and email handled by human agents, was becoming increasingly strained. This setup made it difficult to provide timely support during peak gaming periods and limited the team's ability to focus on VIP and high-value players.
Solution
Yola's player experience automation solution has helped Bitcasino.io to offload 76% of requests from its support team. Handling over 3K chats and 260K interactions monthly, Yola ensured that players received prompt and accurate assistance, leading to increased satisfaction. The multilingual capabilities of Yola, particularly its proficiency in Japanese—a language traditionally challenging for automation—enabled Bitcasino.io to effectively support its diverse player base.
See case study
Launch Yola in 4 easy steps
01 Customise AI assistant
Train Yola on your website and docs to automate at least 80% of queries.
Upload file
Upload file for training.
Add URL
Enter a URL for training.
Add URL
Assistants will learn from new content on this website.
https://
your-website-url.com
02 Onboard agents
Enable escalation of livechats and tickets to VIP support.
Messenger
Zhang Wei
Just now
我在尝试更新我的账单信息时遇到错误
Whatsapp
Andrew Grotzky
5 min
The instructions to reset my password aren’t working.
Telegram
Pierre Lefevre
5 min
Mes fonds n'ont pas été déposés.
03 Integrate backoffice
Connect your backoffice for player data control and segmentation.
Promo and bonuses
Customer data
Tags
Verification status
Balance information
04 Deploy
Deploy your customised Yola across your website, Telegram, and more.