Elite Suite plan

Calculate your custom Elite Suite pricing

100,000 interactions included

Interactions include each text message, voice message, or email sent in a conversation. Included at $0.05/interaction.

additional interactions

Interactions include each text message, voice message, or email sent in a conversation. Additional interactions charged at $0.055/interaction.

100,000 interactions

Includes 100,000 total interactions. An interaction can be a text message, voice message, or email sent within a conversation.

Unlimited AI Assistants

Customize and deploy unlimited assistants for audience communications across various channels.

Unlimited languages

Enable people, AI assistants, and agent communication in any language.

Unlimited channels & integrations

Enable people, AI assistants, and agent communication through all messaging channels and integrations.

Unlimited team members

Enjoy unlimited users, teams, and sub-companies within your organization.

All platform features

Support people with the world's most advanced customer experience platform.

Complete + custom analytics

Access Yola's full analytics suite and generate custom trackers unique to your use case.

Max

Add-On

+$4,499 / month

Our highest enterprise-level features offer maximum support and capabilities for your AI assistants and agents.

Live translation

Agent-facing translation feature for real-time, cross-language communication in your inbox.

Platform white-labelling

Convert the Yola Platform logo and colours to match your brand for consistency with clients and agents.

On-premise or hybrid hosting

Meet compliance and local data management needs with on-premise hosting for complete control over data storage and processing.

Auto-apply livechat tags

AI automatically applies tags to livechats based on chat history.

Auto-apply ticket tags

AI automatically applies tags to tickets based on ticket context.

Hourly data auto-syncing

The frequency that AI assistant can retrain on provided URLs.

Unlimited support

Access unlimited support for all modules and features, along with personalised service as required.

Dedicated prompt engineer

Get a dedicated prompt engineer to help set up and optimise your AI assistant for a personalised, intuitive user experience.

Contact Centre

Add-On

+$1,500 / agent per month

Retain live agents from our Philippines-based partner to assist with complex chats and escalated tickets.

Flexible contracts

Hire live agents via Yola to support audience volumes on a monthly basis, without long-term contracts or vendor lock-in.

Prompt expertise

Agents with generative AI prompt engineering training can improve your assistant performance based on their first-hand customer interactions.

Multi-language support

Get additional support from experienced multilingual agents to enhance geographical coverage and enrich customer experience beyond AI assistants.

Dedicated manager

A dedicated manager oversees all agent onboarding to meet your customer requirements and business practices.

/ month

Monthly

Yearly 1 month free